fb999 Terms & Conditions

1. Introduction

Welcome to fb999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and fb999 ("we", "us", or "our") governing your access to and use of the fb999 website, mobile platform, and all related services (collectively, the "Services").

By registering an account, accessing, or using any part of the fb999 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately discontinue use of the Services.

2. Eligibility Requirements

To use the fb999 platform and participate in any gaming or betting activities, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age. The fb999 platform is strictly for adults. Underage gambling is prohibited and will result in immediate account termination.
• You must be a resident of Bangladesh or accessing the platform from a jurisdiction where online gaming is not prohibited.
• You must provide accurate, truthful, and complete registration information. Providing false information is grounds for immediate account suspension.
• You must not be a current employee, contractor, or agent of fb999 or any of its affiliated companies.

fb999 reserves the right to verify your eligibility at any time and to request supporting documentation. Failure to provide requested documentation within a reasonable timeframe may result in account suspension pending verification.

3. Account Registration & Security

Each player may hold only one active account on the fb999 platform. Creating multiple accounts, whether using different email addresses, names, payment methods, or devices, is strictly prohibited and constitutes a violation of these Terms.

Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to:

• Choose a strong and unique password and never share it with any third party.
• Notify fb999 support immediately if you suspect unauthorized access to your account.
• Log out of your account after each session, particularly when using shared or public devices.

Account Verification (KYC)

fb999 operates a Know Your Customer (KYC) verification process. Before processing any withdrawal, we may require you to submit valid government-issued photo identification, proof of address, and proof of payment method ownership. This process is a standard industry requirement designed to prevent fraud, money laundering, and underage gambling. Documents submitted for KYC purposes are handled in strict accordance with our Privacy Policy.

4. Deposits & Withdrawals

fb999 supports a range of payment methods trusted by players across Bangladesh. All financial transactions are processed securely via our payment partners. By using payment services on fb999, you confirm that the payment method belongs to you and that all funds deposited are from legitimate sources.

Deposit Policy

Deposits are credited to your account promptly upon confirmation from the payment provider. Accepted payment methods include:

• Mobile banking: bKash, Nagad, Rocket, and Upay — the most widely used payment channels in Bangladesh.
• Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank.
• International cards (Visa, Mastercard) where supported by your issuing bank.

Withdrawal Policy

Withdrawal requests are subject to successful KYC verification and compliance with applicable wagering requirements. Withdrawal processing times and limits may vary by payment method:

• Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 1-3 business hours.
• Bank transfer withdrawals may take 1-3 business days depending on the receiving institution.
• fb999 reserves the right to place additional scrutiny on any withdrawal that triggers our anti-fraud systems. Any funds linked to suspected fraudulent activity will be withheld pending investigation.

5. Bonuses & Promotional Offers

fb999 offers various promotional incentives to both new and existing players. All bonuses and promotions are subject to specific terms that will be communicated at the time of the offer. The following general bonus rules apply across all promotions on fb999:

• All bonuses are subject to a wagering requirement (rollover) before the bonus amount or any winnings derived from it may be withdrawn. The specific rollover multiplier for each promotion is stated in the individual offer terms.
• Bonuses may only be applied to the games and bet types specified in the relevant promotion. Using bonus funds on excluded games or markets may result in forfeiture of the bonus.
• fb999 reserves the right to withdraw, cancel, or modify any promotional offer at any time without prior notice if there is evidence of abuse, exploitation, or technical error.
• Only one welcome bonus is available per new player account. Promotions cannot be combined unless explicitly stated in the offer terms.

fb999 is not responsible for any third-party or affiliate promotions advertised outside the official fb999 platform. Always verify bonus details directly on the fb999 website before participating.

6. Responsible Gaming

fb999 is committed to promoting safe and responsible gambling. We recognize that for a minority of players, gambling can become problematic. We actively encourage all users — particularly those from Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh — to gamble only for entertainment and always within their financial means. Our responsible gaming tools include:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account to control your spending.
• Self-exclusion: Request a temporary or permanent self-exclusion from the platform if you feel you need a break from gambling.
• Reality checks: Session duration alerts help you stay aware of the time spent on the platform.

If you feel that gambling is negatively impacting your financial situation, mental health, or personal relationships, we strongly encourage you to reach out to our support team. fb999 is committed to assisting players who need guidance and will never penalize a user for seeking help. We remind all users: 21+ only. Play responsibly.

7. Prohibited Activities

The following activities are strictly prohibited on the fb999 platform. Any user found to be engaging in prohibited activities will face immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Bonus abuse, including but not limited to: opening multiple accounts to claim a welcome bonus more than once, coordinating with other players to exploit promotional terms, or artificially hedging bets to meet rollover requirements without genuine wagering risk.
• Money laundering or using the fb999 platform as a conduit for illegally obtained funds.
• Using automated software, bots, or scripts to gain an unfair advantage in any game or betting market.
• Colluding with other players or attempting to manipulate game outcomes.
• Accessing or attempting to access the fb999 platform from jurisdictions where online gambling is explicitly prohibited by local law.

8. Intellectual Property

All content available on the fb999 platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and data compilations, is the exclusive property of fb999 or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, modify, publish, or otherwise exploit any such content without the prior written consent of fb999.

The fb999 brand name, logo, and related marks are trademarks of fb999. Unauthorized use of these marks is prohibited and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, fb999 and its officers, directors, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the fb999 Services. Without limiting the foregoing, fb999 specifically disclaims liability for:

• Any interruption, suspension, or termination of the Services, including technical outages or maintenance windows that may affect access to your account or ongoing bets.
• Any loss of funds resulting from your failure to secure your account credentials or your voluntary disclosure of login details to a third party.
• Outcomes of any game or sporting event, including results that a player considers unfair or unexpected, provided those outcomes were generated by certified and audited RNG or live-game systems.

10. Account Termination

fb999 reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, with or without prior notice, for reasons including but not limited to: breach of these Terms, suspected fraudulent activity, failure to complete KYC verification, or conduct deemed harmful to the integrity of the platform or other users.

You may also choose to close your account voluntarily at any time by contacting fb999 support. Upon account closure, any remaining eligible balance (net of pending withdrawals and bonus funds subject to incomplete rollover) will be returned to you via your verified payment method within a reasonable processing period.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, fb999 encourages users to first contact our support team to seek an amicable resolution. The majority of concerns raised by our Bangladesh-based players are resolved promptly and fairly at this stage.

If a satisfactory resolution cannot be reached through direct support contact, the dispute may be referred to binding arbitration. fb999 is committed to fair and transparent dispute resolution and will cooperate fully with any recognized arbitration process initiated in good faith by a player.

12. Amendments to These Terms

fb999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will endeavor to provide reasonable notice to active account holders via the platform or by email. However, it is your responsibility to review these Terms periodically to remain informed of any updates.

The most current version of these Terms will always be accessible at the /terms-conditions page of the fb999 website. Your continued use of the fb999 platform following publication of any updated Terms constitutes your binding acceptance of those updated Terms.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions or the fb999 platform in general, our support team is available 24/7 to assist you. We are committed to responding to all player inquiries promptly and professionally.

Email: [email protected] (plain text — not a clickable link). Our support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all inquiries within 24 hours.